Refund policy
Updated October 29, 2026
30-day returns
You may request a return of an eligible item within 30 days after that item is delivered. For a change-of-mind return, the item must be unused and in its original condition. Include the accessories supplied with the item and its original packaging where available. Please provide your order number or other proof of purchase.
How to request a return
Email homvila.support@gmail.com or use our Contact page at https://homvila.com/pages/contact with your order number and the item you wish to return. Contact us before mailing anything back so we can confirm eligibility and provide a prepaid return label and instructions.
Approved returns are received by Homvila Living at 1117 Whitney Ave, Apt 3107, Gretna, LA 70056, United States. Use the address and instructions supplied with your approved label; do not send the item to the supplier or the address on the original parcel.
Free return shipping
Homvila pays return postage and provides a prepaid label for approved eligible returns. We do not charge a restocking fee. If the supplied label cannot be used, contact us so we can arrange another prepaid return method.
Damaged, defective or incorrect items
Contact us promptly with your order number and a description of the issue. Photos can help us assess damage or an incorrect item. We will arrange an appropriate resolution and cover any required return postage. Change-of-mind condition requirements do not limit remedies for damaged, defective or incorrect goods.
Exchanges
Exchanges are subject to stock availability. Contact us before returning an item to request an exchange. If an exchange is unavailable, eligible items can be returned for a refund under this policy.
Refunds
We will inspect an approved return after it arrives and notify you of the outcome. We issue approved refunds to your original payment method within 10 business days after approval, including eligible returned merchandise and applicable taxes. Your bank or payment provider may take additional time to post the refund.
Original outbound shipping charges, including the $8 standard shipping charge when paid, are not refunded for change-of-mind returns. We do not deduct a new outbound shipping charge from an order that originally qualified for free shipping. This exclusion does not limit remedies for damaged, defective or incorrect items or any refund required by law.
This policy does not limit rights that cannot lawfully be excluded.
Homvila Living
1117 Whitney Ave, Apt 3107
Gretna, LA 70056, United States
homvila.support@gmail.com